Grievance Redressal
Last updated 15 September 2026
If you are unhappy with India Medical Cart, or with how we handled your personal data, please tell our Grievance Officer. We reply to every complaint in writing.
Grievance Officer
What you can raise
- A complaint about our service or our team.
- A request about your personal data: to see it, correct it, delete it or withdraw your consent. You can also send these to privacy@indiamedicalcart.com.
- A mistake on a doctor, hospital or treatment page.
- Someone pretending to be India Medical Cart. Read how to spot scams.
Complaints about hospital care or a hospital bill: the hospital is responsible for these. Ask the hospital for its complaints process. Tell us as well. We will help you raise the complaint with the right person at the hospital and follow it up with you.
How to complain
Email grievance@indiamedicalcart.com or write to the address above. Please include:
- your name, and how we can contact you;
- your reference, such as IMC-7K3Q for a patient enquiry or IMP-7K3Q for a hospital enquiry, if you have one;
- what happened, and when;
- what you would like us to do; and
- copies of any messages that help explain the problem. Please do not send medical reports.
Languages our team reads: English, Hindi.
How quickly we respond
| Step | When |
|---|---|
| We confirm we have received your complaint | Within 48 hours |
| We look into it and reply with our decision and what we will do | Within 30 days |
If we need more information from you, we will ask as soon as we can.
If you are not satisfied
Complaining to us does not take away your right to go to a regulator, consumer commission or court. You can also use these routes:
- Consumer complaints in India: the National Consumer Helpline. Call 1915 from India, or use consumerhelpline.gov.in. To file a case with a Consumer Commission, use e-Jagriti.
- Personal data complaints: the Data Protection Board of India. When we last checked, it did not yet have a way for the public to send complaints. We will add the details here when it does. Once this part of the law is in force, it asks you to contact us first.
- If you live in Kenya: you can complain about your personal data to the Office of the Data Protection Commissioner.
Helpline, e-Jagriti and complaint page details checked on 15 September 2026.