Refund and Cancellation Policy
Last updated 15 September 2026
Patients pay India Medical Cart nothing. So there is nothing for us to refund, and we never charge you for cancelling or changing your plans.
What you pay us
You pay India Medical Cart nothing for our help.
We never collect, hold or pass on money for your treatment, and we never accept cash. If anyone asks you to pay India Medical Cart, or to pay into a personal bank account, do not pay. Tell us at care@indiamedicalcart.com and read how to spot scams.
Hospital deposits, refunds and cancellations
You pay the hospital directly, through its official payment channels. The hospital decides its own rules on deposits, advance payments, refunds and cancellations.
- Before you pay anything, we ask the hospital to give you its refund and cancellation policy in writing.
- Read it before you pay. Check what happens if you cancel, if you postpone, or if the doctors decide in India that the treatment is not right for you.
- Ask the hospital how long a refund takes, and how it will be paid back to you.
- Keep the hospital's receipts for every payment.
Flights, hotels and visas
You book and pay for your own flights, hotels and visa. Their refund and cancellation rules come from the airline, hotel or government office you pay. Check them before you book.
If something goes wrong
If your plans change, or you have a problem with a hospital payment or refund, tell us. We will:
- help you find the right person at the hospital, such as its international patient desk or billing team;
- help you explain the problem in writing and point to the hospital's written policy; and
- follow up with the hospital and keep you updated.
We cannot make a refund decision for the hospital, and we cannot pay a refund ourselves. If you are still unhappy, use our grievance redressal process. This does not affect your rights under consumer protection law.
If this ever changes
If we ever charge patients a fee, we will first publish on this page what the fee covers, how to cancel, and how and when refunds are paid. Any cancellation charge would be fair, and would never apply only to you and not to us.
Questions
Write to care@indiamedicalcart.com.