A nurse and a visitor talking together in a hospital lobby.

Straight answers, checked and dated

Questions Families Ask

Short answers to the questions families ask us most. Each answer links to a guide with more detail.

Costs and Payment

How Much Do I Pay India Medical Cart?

You pay India Medical Cart nothing.

How Do I Pay for My Treatment?

You pay the hospital directly, into the hospital's own account. We never take cash and never handle money for your treatment. Ask the hospital for a receipt for every payment.

Why Can't You Tell Me the Exact Price Now?

The price depends on your reports and on choices such as implants. Hospital doctors review your reports first. Then each hospital sends you a written quote.

Can the Final Bill Be Different from the Quote?

Yes. It can change after the doctor examines you, for example if you need extra nights, extra tests or a different implant. Ask the hospital to explain any change in writing before it charges you.

Will My Government or Insurer Pay for Treatment in India?

It depends on your country and your scheme, and schemes change often. Check with your scheme or insurer directly. Our country guides, such as Kenya and Maldives, give dated notes.

How Much Cash Can I Carry into India?

India's customs baggage rules (CBIC) say you must declare foreign currency if you carry more than US$5,000 in notes, or more than US$10,000 in total. Check the current rule before you travel. Read Staying in India.

Someone Says They Work for You and Asks for Money. What Should I Do?

Stop, and do not pay. We never ask you to pay us, and we never ask you to pay into a personal bank account. Read Beware of scams and tell us.

Visa and Travel

Which Visa Do I Need for Treatment in India?

The patient applies for an e-Medical visa. A family member who comes to care for the patient can apply for an e-Medical Attendant visa. Maldivian citizens do not need a visa. Read Visa and travel.

How Much Does the e-Medical Visa Cost?

US$80 for citizens of Uzbekistan, Kenya and Tanzania. US$0 for citizens of Bangladesh and Mauritius. Source: Government of India e-Visa fee list, checked on 15 September 2026.

Can a Family Member Come to Care for Me?

A family member who comes to care for the patient can apply for an e-Medical Attendant visa. Up to 2 e-Medical Attendant visas can be granted for one e-Medical visa. For children or other relatives, check the official website. Source: Government of India e-Visa website, checked on 15 September 2026.

Where Do I Apply, and Can Someone Apply for Me?

Apply only on indianvisaonline.gov.in. The official website says you do not need an agent, and you fill in the form yourself. Source: Government of India e-Visa website, checked on 15 September 2026.

Can Anyone Promise Me a Visa or Make It Faster?

No. Only the Government of India decides who gets a visa. We do not sell visas, apply for visas or write visa letters.

Who Writes the Hospital Letter for My Visa?

The hospital you choose writes it on its letterhead, with your planned admission date. You add it to your visa application.

Do I Need a Yellow Fever Certificate?

Yes, if you travel from Kenya. Not if you fly direct from Tanzania. Source: Ministry of Health and Family Welfare, checked on 15 September 2026.

Can I Extend My e-Medical Visa?

The official website says the e-Visa cannot be extended. If treatment may take longer, tell the hospital early and check the current rule with the Foreigners Regional Registration Office (FRRO). Source: Government of India e-Visa website, checked on 15 September 2026.

Hospitals and Doctors

Can I Choose the Hospital and Doctor?

Yes. We ask 2 or 3 accredited hospitals for written quotes, and you choose. You can ask for a doctor on our panel or a doctor at the hospital, and the hospital confirms whether that doctor is available.

How Do You Decide Which Hospitals to Ask?

We follow written shortlist rules, and we publish them. Read how we shortlist a hospital.

Do You Give Medical Advice?

No. India Medical Cart is a medical travel facilitator, not a hospital or a doctor. The treating doctor decides which treatment is right for you.

Will Someone Speak My Language?

Our coordinators speak English, Hindi. Some hospitals have interpreters. Ask the hospital before you choose it, or ask us to find out.

Can a Family Member Stay with Me in Hospital?

Each hospital has its own rules. Ask whether a family member can stay in your room, and whether their meals cost extra. Read Staying in India.

Do You Arrange Organ Transplants from a Living Donor?

No. Never pay anyone to find an organ donor. Buying or selling organs is a crime in India.

Reports and Privacy

How Do I Send My Medical Reports?

Please do not send them by WhatsApp or email. We send you a secure link. Read Sending your medical reports safely.

Who Sees My Reports?

Your coordinator, and the doctors at the hospitals you agree to. We do not share them with anyone else unless the law requires it.

Do I Need New Scans?

Ask the hospital how recent your scans must be. If they are old, the hospital may ask for new ones.

Can I Ask You to Delete My Information?

Yes. Write to privacy@indiamedicalcart.com with your reference. Our privacy notice explains your rights.

After Treatment

What Should I Get Before I Leave the Hospital?

Ask for your discharge summary, a list of your medicines with generic names, copies of your reports and your follow-up plan. Read After you go home.

Who Do I Call If I Feel Unwell at Home?

In an emergency, call your local emergency number or go to the nearest emergency department. For other worries, see your local doctor first.

Can My Doctor at Home Talk to the Doctor in India?

Ask the hospital before you leave whether its team can talk to your doctor at home. Take your discharge summary to your first appointment.

Do I Need to Come Back to India for Check-Ups?

It depends on your treatment, so ask your doctor before you leave. Some check-ups can happen by video if the hospital offers it. Your e-Medical visa allows more than one entry while it is valid.

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